1. How long does it take to return?

Our return time is usually within three days of receipt of goods.

2. What kinds of soles are the Ugg boots used ?

The Ugg boots have settled on a durable quality, lightweight EVA sole which is then glued, heat activated and attached to the footwear under extreme pressure.

3. The purchase of a pair of shoes to buy more pairs of shoes and the postage is the same as you?

Is exactly the same.

4. How long will the boots last ?

This is a hard question to answer given that every person wears shoes out differently. It depends on your environment, how often you wear them, your physical characteristics and so on. Some people have taken up to 5 years before they've got a new pair of boots while others get a new pair every year because they like to have a new pair (and can obviously afford it).

If you get the sheepskin boots too big and comfortable to start off with, you will find that as they stretch and loosen, you will slip in them. This will reduce the length of time you get out of them because you will rub the wool off the skin more quickly and put added pressure on the skin as you slide around. So it is always good to buy a nice snug fit.

5. I think about that do it have any Breathable linings?it looks tight.

Grade-A sheepskin breathes naturally, wicking away moisture, and allowing air to circulate freely.so,you don't worry about it .

6. If the goods you how to do the wrong place?

We will apologize to you and in the shortest possible time to deliver goods to the right place.

7. How do I know if I have the right size ?

UGG Footwear should be snug, but not uncomfortable. They will give a little as they mold to your foot, resulting in a comfortable fit.

8.I want to known that whether it will fade?

Because Durable double stitched construction ,so,even through you may be wash it many times,the color must be very well.

9. The required arrival time, how do confiscation?

Please contact us in time and urged us to ship.

10. Are the boots waterproof when I receive them ?

Our genuine sheepskin footwear is resilient to the basic elements but if they do get very wet you need to let them dry in a shaded area away from the sun and rain. The outside of the sheepskin boot is a soft leather and is not waterproofed when you receive them, so they won't withstand the harsh elements of heavy rain and snow for very long. Buying a waterproofing spray can help protect the boots from rain and snow. Please see your local store and ask for a soft leather waterproof spray.

11. When will my order ship?

It normally takes 2 to 4 business days to process and 12 hours or 24 hours to supply the tracking number. The shipping time usually takes 7 to 14 working days to arrive, but will be highly depended on the courier company and customs work/duties.

12. How long will my return take?

Please allow up to 15 business days from the date we receive them for your return to be processed. Please keep in mind all return requests (exchange/refund) will be processed as received. We cannot make any changes to the return or action requested upon receipt.

13. Are duties & taxes and brokerage fees only charged on the merchandise?

Delivery to international countries requires the consignee of the package to be responsible for all duties, taxes and brokerage fees as mandated by the Government of where the shipment is received. Please check with your local agency for details on estimated fees. UGG Australia is not responsible for duties and taxes. The customer is responsible for these fees. The recipient of the package is responsible for all duties & taxes and brokerage fees. Duties & taxes and brokerage fees are not included in the shipping & handling fee we charge. Please check with your local agency for details on estimated fees.

14. Do you have a secure server?Am I safe submitting my credit card imformation to you over the Internet ?

Yes, you are safe submitting your credit card information over the Internet. Our websites are hosted by Pair Networks. Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments. Their custom network monitoring systems ensure that attacks are identified and responded to promptly.

15. How do I know if my UGG Australia product is authentic?

If you purchase an UGG Australia product from a retailer that is not listed here, we cannot guarantee the authenticity, quality or performance of that product. We will not accept product for authentication if purchased from unauthorized sources, nor assist with disputes relating to such purchases. UGG Australia works closely with our retailers to ensure that the highest level of customer satisfaction is given to our customers for all of our products.

If you have any other question,contact us or email to us. We would first time to reply you.